{"id":30122,"date":"2018-12-20T11:09:03","date_gmt":"2018-12-20T10:09:03","guid":{"rendered":"https:\/\/sportstarz-gymnastics.com\/?page_id=30122"},"modified":"2024-10-02T14:34:21","modified_gmt":"2024-10-02T12:34:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/sportstarz-gymnastics.com\/en\/over-sportstarz\/faq\/","title":{"rendered":"FAQ Frequently Asked Questions and Answers"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_toggle title=&#8221;I am not sure a SportstarZ camp is suiting for my child?&#8221; color=&#8221;orange&#8221; css=&#8221;&#8221;]Our training program is suited for young competitive athletes who are used to train several times a week. During our gymnastics camps we train circa 5 a 6 \u00a0hours a day. Also our (recreational) activities focus on the gymsport. This requires enthusiasm for gymnastics, a firm level of fitness and great perseverance.<\/p>\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-6\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p>There are two levels of summer camp:<\/p>\n<ul>\n<li>SummerstarZ Camp: Boys &amp; girls, age between 8 and 24 and training between 2 -8 hours a week<\/li>\n<li>TalentstarZ Camp: Boys &amp; Girls, age between 8 and 24 and normally training more than 8 hours a week.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wpb_column vc_column_container vc_col-sm-6\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;What are the times for check-in &amp; out?&#8221; color=&#8221;orange&#8221; css_animation=&#8221;none&#8221; css=&#8221;&#8221;]Two weeks in advance of the start of camp you&#8217;ll receive our voucher with important information such as what to bring and routedescription. Further more in this voucher you&#8217;ll find the definite times; what time participants are expected first day of camp and what time they&#8217;re ready to be picked up the last day.<\/p>\n<p>As <em>an indication<\/em>you could use the following information:<\/p>\n<p>Check in first day around 9:00 AM \/\u00a0check-out last day around 4:30 PM<\/p>\n<p><em>Please note: these times are indicative only and can vary per camp. Always use the definite times which can be found on your voucher you&#8217;ll receive two weeks before start of camp!<\/em>[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;I\u2019ve registered together with a friend; will we be in the same group?&#8221; color=&#8221;orange&#8221;]Of course it\u2019s extra fun to join SportstarZ together with a friend so there are plenty of moments to enjoy fun activities together. SportstarZ aims to get the very best out of your sports performance. This is why we divide training groups in age and ability and cannot take your preference into account.<\/p>\n<p>Though, if you inform us during your booking, we will do our best to make sure you sleep together (or close) in a room, that\u2019s obviously most fun![\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;What does my child needs to bring, what\u2019s recommended about valuables?&#8221; color=&#8221;orange&#8221; css=&#8221;&#8221;]Click <a href=\"https:\/\/sportstarz-gymnastics.com\/en\/information-for-parents\/\">here<\/a> for more information.<\/p>\n<p>Please leave valuables at home! It is possible to entrust valuables to our crew but this is at one\u2019s own risk.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;My child does not speak Dutch or English, can my child come anyway?&#8221; color=&#8221;orange&#8221; css=&#8221;&#8221;]We are thoroughly experienced in welcoming (foreign) young gymnasts who often do not speak Dutch. Training and guidance will be given in English. Even children who do not speak Dutch or English are often very well able to follow training and activities simply by following by example. Most important is the willingness and ability of your child to connect ask questions and enough confidence to make him-\/herself understood otherwise.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;When and whom can I inform about important additional information regarding my child?&#8221; color=&#8221;orange&#8221;]We highly appreciated to receive important details about your child during your booking. In this way, the entire crew is well informed in advance.<\/p>\n<p>Your child will also be linked to his \/ her mentor for the week. The mentor is the first contact for your child and watches over his\/her mentor group swimmers during the week. In case you have important additional information regarding your child it is possible to talk this through during check in with the according mentor. \u00a0Furthermore our supervisor is there to help after the (often busy) check in.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;My child uses medication, who will help?&#8221; color=&#8221;orange&#8221;]Your child\u2019s mentor, together with the supervisor, is able to support your child taking his\/her medication. The mentor can store your child\u2019s medication and help reminding him\/her. Some independence of your child is required; SportstarZ cannot be held responsible for improper use or be held responsible in any case.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;My child is homesick, how does the team of SportstarZ handle this?&#8221; color=&#8221;orange&#8221;]We are committed to offer a comfortable feel and safe atmosphere for your child. Our camps are fun but intense, especially when swimmers get tired homesickness may arise.\u00a0 Experience has shown that contacting home often reinforces feelings of homesickness this is why we choose to motivate, comfort and reassure your child ourselves as far as possible. In case this is not enough we will not hesitate to contact you to seek for a suiting solution.<\/p>\n<p>Our supervisor is 24\/7 accessible through the emergency number that can be found on your voucher and will never hesitate to contact you if necessary.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;I like to contact my child by phone during camp, when is this possible?&#8221; color=&#8221;orange&#8221;]We aim to have your child engaged in sports, fun activities and each other. In addition mobile phones often tent to get lost, damaged or need to be charged frequently. This is why our Supervisor collects all mobile phones and stores them safely until our phone moments. The exact times will be communicated during the welcome speech after check in.<\/p>\n<p>Our supervisor is 24\/7 accessible through the emergency number that is communicated on your voucher and will never hesitate to contact you if necessary.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;My child has a special diet \/ allergies; can this be taken into account?&#8221; color=&#8221;orange&#8221;]Please inform us about your child\u2019s diets or allergies during registration. Usually our caterer takes this into account. In some cases additional nutrition is required, it\u2019s possible to inform us and bring this. If necessary our supervisor can store this (cold).[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;I have registered my son\/daughter but have not received a confirmation email.&#8221; color=&#8221;orange&#8221;]You should have received your confirmation email within 2 minutes. Possibly our mail is send to your spam\/junk box, please check these and register our email address to your inbox.<\/p>\n<p>It is also possible you have used browser arrows during sign in or waited more than 15 minutes, in these cases your registration has been cancelled. In that case, please try again.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;When should I pay?&#8221; color=&#8221;orange&#8221;]<\/p>\n<div>In the confirmation email you receive within two minutes after registering by mail, you are asked to make the first payment of 45% of the invoice. 45 Days in advance of start of camp you have to pay the second term of 55%.<\/div>\n<div><\/div>\n<div>Registrations will be processed in order of payment. In case of late payment there is a chance the camp of your choice is already fully booked.<\/div>\n<p>[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]Your question not in this list? Please contact our <a href=\"https:\/\/sportstarz-gymnastics.com\/en\/about-us\/\">customer service<\/a>: info@sportstarz-gymnastics.com[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<form class=\"dt-contact-form dt-form\" method=\"post\"><input type=\"hidden\" name=\"widget_id\" value=\"presscore-contact-form-widget--1\" \/><input type=\"hidden\" name=\"send_message\" value=\"\" \/><input type=\"hidden\" name=\"security_token\" value=\"9ef69fcb20ff43bbad95\"\/><div class=\"form-fields\"><span class=\"form-name\"><label class=\"assistive-text\">Name *<\/label><input type=\"text\" class=\"validate[required]\" placeholder=\"Name *\" name=\"name\" value=\"\" aria-required=\"true\">\n<\/span><span class=\"form-mail\"><label class=\"assistive-text\">E-mail *<\/label><input type=\"text\" class=\"validate[required,custom[email]]\" placeholder=\"E-mail *\" name=\"email\" value=\"\" aria-required=\"true\">\n<\/span><span class=\"form-telephone\"><label class=\"assistive-text\">Telephone *<\/label><input type=\"text\" class=\"validate[required,custom[phone]]\" placeholder=\"Telephone *\" name=\"telephone\" value=\"\" aria-required=\"true\">\n<\/span><span class=\"form-country\"><label class=\"assistive-text\">Country *<\/label><input type=\"text\" class=\"validate[required]\" placeholder=\"Country *\" name=\"country\" value=\"\" aria-required=\"true\">\n<\/span><\/div><span class=\"form-message\"><label class=\"assistive-text\">Message *<\/label><textarea class=\"validate[required]\" placeholder=\"Message *\" name=\"message\" rows=\"6\" aria-required=\"true\"><\/textarea>\n<\/span><p><a href=\"#\" class=\"dt-btn dt-btn-m dt-btn-submit\" rel=\"nofollow\"><span>send<\/span><\/a><input class=\"assistive-text\" type=\"submit\" value=\"submit\"><\/p><\/form>\n[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;41496&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]Like us on <a href=\"https:\/\/www.facebook.com\/SportstarzGymCamp\/\">Facebook<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_toggle title=&#8221;I am not sure a SportstarZ camp is suiting for my child?&#8221; color=&#8221;orange&#8221; css=&#8221;&#8221;]Our training program is suited for young competitive athletes who are used to train several times a week. During our gymnastics camps we train circa 5 a 6 \u00a0hours a day. Also our (recreational) activities focus on the gymsport. This requires&hellip;<\/p>\n","protected":false},"author":40,"featured_media":0,"parent":27893,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ Frequently Asked Questions and Answers - Sportstarz<\/title>\n<meta name=\"description\" content=\"FAQ Frequently Asked Questions and Answers. SportstarZ gymnastics camp. Number one of the Benelux. Gymnasticscamp. 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